Email : info@itsdentalcollege.edu.in
Email : info@itsdentalcollege.edu.in
Phone : 7840001650
Class Rooms And Labs
IT Service Management Office
Class Rooms And Labs
IT Services for Classrooms and Labs at ITS

Auditorium

The college has three air-conditioned state-of-the-art auditoriums named Vivekanand and Vidya Hall. These auditorium have a various seating capacity of around 100 to 500 people respectively.  The auditoriums are regular venues for conferences, workshops, and seminars. The purpose of the auditoriums is to enhance the quality of education. To make this possible, the auditorium offers facilities such as LCD projectors, screens, white boards for delivering lectures. Both the auditoriums are well-furnished, air-conditioned and equipped with modern projection and audio systems with access to the internet. It also provides ample opportunity for our staff and students to exhibit their talents in various activities.

Lecture Hall

The Lecture Halls at IMS are spacious and scientifically designed to ensure that each student has sufficient space, and each faculty member has the facilities necessary for addressing a large audience. In addition, each Lecture Hall is equipped with specialized teaching aids such as LCDs & sound systems. These Lecture Halls, therefore, make classroom teaching and learning an enjoyable and fruitful experience for the students as well as faculty members. Display boards have been put up in all the lecture halls, which serve as platforms for encouraging creativity and increasing awareness among the students.

Seminar Hall

Seminars and workshops are a regular and integral part of the course curriculum at IMS. For these purposes, we have a seminar hall enough to accommodate a large number of students, spacious and equipped with all modern technical aids including LCD and sound systems. This seminar hall is also used for student meets, guest lectures and screening of films on weekends.

IT Service Management Office
IT Service Mangement System at ITS Dental College

IT Service Management Office

Office of Information Technology and team’s responsibility @ITS Customer Service Center

Whether you email, CMS or call, our Tier 1 - Customer Service Center is your first point of contact.

  • Target first call resolution 80% of the time
  • Remote assistance

Clerical Staff

Clerical staff manages the day to day business

  • Order all business-related Computer Hardware and Software on behalf of supported departments
  • Software license compliance
  • Asset Management

Desktop Services Teams (Support)

The Tier 2 Operations customer service-oriented team will respond to incidents escalated by the customer service center.

  • Software, Hardware and Network issues
  • Remote assistance
  • On-site visit
  • Hardware requests

Operations

The Tier 3 Operations team provides a stable and secure computing environment for our customers. As departments engage new technologies for their business, we will collaborate with you and your vendor to ensure new systems integrate in our environment.

  • Resolve escalated issues
  • Manage day-to-day aspects of

o  File services

o  Anti-Virus protection

o  Active Directory

o  Virtual desktop infrastructure

  • Script automated solutions
  • Automated Software builds and deployment
  • Change management
  • Service level Agreements

Relationship Management

Relationship Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.

  • Support for non-standard devices
  • Equipment lifecycle replacement
  • Customer metrics and reports