IT @ITS Customer Service Center
The primary goal of the IT @ITS Customer Service Center is to serve as the first point of contact for students, faculty, staff and others seeking assistance with IT @ITS Services. The staff at the IT @ITS Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the IT @ITS Customer Service Center is to provide the Purdue community with quality solutions to issues involving IT @ITS resources through teamwork and collaboration with our campus IT partners.
Contact or Visit Us
By Email: itsupport.engg@its.edu.in OR itsupport.dntl.gn@its.edu.in
You can share your complaint on CMS (Complaint Management System): http://engg.its-group.in/open.php
In Person
Our walk-up help desk is located on the Ground floor (IT Cell).
Hours of Operation
The IT @ITS Customer Service Center is available by phone and by CMS portal or email at working day, 6 days a week*.
Monday to Saturday
9:00am - 6:00pm
9:00am - 6:00pm
Student Solutions and Enterprise Reporting
The IT @ITS Student Solutions and Enterprise Reportingunit focuses on engagement with customers in the academic operations of the University to understand their IT needs. Enterprise Reporting engages with campus partners to enable them to harness data to measure performance and predict future needs.
